When policies
collide.
Apex Gear has 26 policy clauses across 4 layers of authority. When a customer files a return, these policies can contradict each other. Verdict resolves the conflict in real time.
How it works
Policy hierarchy
← Select a ticket to begin
orWarranty Claim
Pro-Treadmill X500 · Jamie Chen · Order #48291
The refund is approved because the Pro-Treadmill X500 motor is defective and covered by the 2-year motor warranty. The product-specific warranty (Layer 3) overrides the general 30-day return policy (Layer 1) for mechanical defects.
General Return Policy
30-day window expired. Purchase was 45 days ago.
Pro-Treadmill Motor Warranty
2-year coverage for motor defects. Failure at 6 weeks.
Resolution Rule
Product-specific warranty (Layer 3) overrides store-wide return policy (Layer 1) for mechanical defects per conflict hierarchy.
Recommended Action
Process warranty claim for Pro-Treadmill X500. Offer motor repair or full unit replacement under 2-year motor warranty (WAR-3.1).
Algolia Search Pipeline — 3 queries, 8 hits
return refund policypolicy_type:returnPro-Treadmill X500 warrantyproduct_tags:treadmillsdefective item overridepolicy_layer:4